Contact Us
Got a question about one of the sweepstakes casinos we've reviewed, spotted something that needs updating, or just want to flag a new operator we haven't covered yet? This page explains how to reach Sweepstakes Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though busier periods — like around a major platform launch or a change in state availability — can push that out a little.
When you write in, it helps to be specific. If your question relates to a particular platform, tell us the name of the operator and, where relevant, the state you're playing from. Sweepstakes casino availability and redemption rules can vary quite a bit from one operator to the next, so context helps us give you a useful answer rather than a generic one.
What we can help with
- Corrections or updates to information in our reviews, including changes to welcome offers, eligible states, or redemption processes
- Questions about how the Gold Coin and Sweepstakes Coin model generally works
- Suggestions for sweepstakes or social casino platforms we haven't yet reviewed
- General feedback on our comparisons, tables, and how we rank the sites listed on this page
- Reports of broken links, outdated offers, or anything else that looks wrong on the site
What we can't help with
We're an independent comparison and review site, not a sweepstakes casino operator, payment processor, or customer support desk. That means there are some things we simply can't resolve for you, including:
- Verifying your identity, unlocking your account, or resetting your password on any operator's site
- Processing, expediting, or tracking a Sweepstakes Coin redemption on your behalf
- Answering questions tied to your personal account balance, transaction history, or a specific redemption dispute
- Giving legal or tax advice about your personal situation
For account-specific issues — a delayed redemption, an identity verification hold, or a login problem — you'll need to contact the support team of the platform you're using directly. Most operators list a support email or live chat option within their site or app, and any confirmation email you received when signing up should include contact details too.
A note on redemption timing questions
Since this site focuses on how quickly different sweepstakes casinos process Sweepstakes Coin redemptions, we get a fair number of messages asking why a particular platform is taking longer than expected. We're happy to explain how redemption generally works — identity verification, minimum thresholds, and processing windows are all common factors — but we can't check the status of an individual redemption request. That has to go through the operator's own support channel, since they're the ones holding your account details.
If you're trying to understand redemption speed before you sign up anywhere, our reviews of operators like Spinblitz, Casino.Click, and Free Spins cover what we found when researching their published redemption terms, including any minimum thresholds or verification steps mentioned in their terms and conditions.
Responsible play and eligibility questions
If your question is about age requirements, state eligibility, or how to keep play in check, our Responsible Gambling page is a good starting point, and our Terms and Conditions page covers how this site itself operates. Remember that availability of sweepstakes casinos varies by state, operators set their own eligibility rules, and those rules do change — so always check a platform's current terms before signing up, rather than relying solely on what's published here.
Want to know more about how we work?
If you're curious about who's behind Sweepstakes Casinos and how we approach our reviews, visit our About Us page. We're always open to feedback that helps us keep our information accurate, so don't hesitate to get in touch if something on the site doesn't match what you've experienced.